Frequently asked questions
RentZentro questions and answers
What RentZentro is, where it works, how rent collection and payouts behave, and what it costs.
What is RentZentro?
RentZentro is rent collection and property management software for independent landlords and small property teams. It combines online rent collection, expense and profit tracking by property, rental listings and applications, tenant management, maintenance requests, documents and e-signatures in one dashboard.
Which countries does RentZentro support?
Rent collection is publicly available in the United States and Canada. US rent is collected in US dollars by bank debit (ACH); Canadian rent is collected in Canadian dollars by pre-authorized debit (PAD/ACSS).
In how many languages is RentZentro available?
RentZentro is available in 51 languages, and human-written messages and maintenance requests are translated live so landlords, teammates, tenants and contractors can each write and read in their own language.
Where does the rent money go?
Rent settles into the landlord's own connected payout account through Stripe. RentZentro never holds landlord rent in its own balance and does not create payouts on the landlord's behalf.
How much does RentZentro cost?
Landlord plans start at $19 per month. A small service fee is added to each rent payment the tenant makes; the landlord receives the full contractual rent.
How long does a rent payment take to settle?
Bank debits are asynchronous. US ACH payments typically settle in one to four business days, and Canadian pre-authorized debits in up to five business days. Rent is only marked paid once the payment processor confirms settlement, and late fees are suppressed while a timely payment is still processing.
Can tenants set up automatic rent payments?
Yes. Tenants can authorize their bank account once and turn on autopay against the lease-derived rent schedule, and they can cancel that authorization at any time.
Does RentZentro handle maintenance and contractors?
Yes. Tenants submit maintenance requests with photos and access notes, landlords track status and comments, and contractors can open a job through a secure link without creating an account.
Does RentZentro support rental listings and applications?
Yes. Landlords publish listings with optional address masking, receive online rental applications, send screening invitations and handle adverse-action notices.
Can teammates or property managers get access?
Yes. Landlords can invite teammates who get access scoped to that landlord's properties, tenants and payments.